Collingwood Basketball Association (CBA) welcomes feedback from our members and local community. Your feedback helps us understand what we are doing well, where we can improve, and how we can continue to strengthen our competitions, programs and Association.

Raising feedback or a concern

Wherever possible, feedback or concerns should be raised in the first instance with your Team Manager or Coach, who can assist with resolving the matter or directing it to the appropriate person.

If the matter cannot be resolved at team level, or you do not feel it is appropriate to raise it with your Team Manager, it can be escalated to the CBA operational team for review and response.

Escalating a matter to the Feedback Sub-Committee

The Feedback Sub-Committee provides an additional escalation pathway where:

• amatter has been raised through the usual channels but remains unresolved; or
• the matter involves a significant actual or potential risk to a player, member, volunteer, staff member or the Association.

CBA is proud of our diverse community and has zero tolerance for discrimination, harassment or discriminatory behaviour. Matters involving immediate safety or serious wellbeing concerns should be raised with the appropriate CBA representative as soon as possible.

To escalate a matter to the Feedback Sub-Committee, please complete the form below.

The Feedback Sub-Committee members are currently:

• Olivia Burns
• Lura O’Shea
• Tessa van Duyn

We are current members of the CBA Committee who have joined the Feedback Sub-Committee. We are volunteers who are committed to supporting our Club to be the best it can be. You can contact us via feedback@collingwoodbasketball.com.au

We treat any feedback strictly confidential and de-identify all details unless specified otherwise. Any conflicts of interest of the Feedback Sub-Committee are declared and managed accordingly.

CBA wants everyone to enjoy their basketball by providing a safe and supportive competitions and programs. At CBA, We believe that:

• People have the right to have their feedback carefully considered through processes that are based on timeliness, fairness and respect
• A person making a complaint should not be victimised or disadvantaged in any way
• The best resolution is one that is reached cooperatively and informally where possible
• Feedback will be taken seriously and treated confidentially by all parties involved
• Feedback will be confidentially stored, recorded and monitored to continuously improve CBA
• It is difficult to resolve anonymous complaints

Our general recommendations to resolving feedback include:

• Where appropriate, raise it directly with the person involved in a respectful, kind and constructive manner asking questions and seeking the other person’s perspective
• Provide clear examples and think about what outcome you would like to see
• Assume good intentions – remember many of us are volunteers and trying our best to do the right thing
• Acknowledge the role you may have played and validate the other person/s experiences
• All feedback regarding a coach or referee needs to be shared with the Team Manager who is to refer feedback to CBA Operations Staff for assessment and action. Feedback should not be provided to coaches during or directly before or after a game
• If you are unsure, speak with CBA Operations Staff or the Feedback Sub-Committee for advice on how to proceed

For detailed information about our feedback management, please see our Feedback Management Policy