Privacy

Short version:

We only use your supplied information on this online store to manage and fulfil your order. We keep your information secure and we don’t give or sell it to anybody.

Longer version:

Collingwood Basketball Association Inc values and respect your privacy. All information received through the online store is collected lawfully and in accordance with the Australian Federal Privacy Act 1998 and the Privacy Amendment (Private Sector) Act 2000.

Orders placed on this website are received, processed and fulfilled directly by the club’s staff and helpers – no third party is involved unless specifically mentioned otherwise on an item description.

Information (except credit card information) is collected by us when you register as a customer on our online store, and/or at the time of your order. This information is not disclosed to any third party and is stored safely and securely. We understand that we have a responsibility to protect the privacy of this information from misuse, loss, unauthorised modification or disclosure. Credit card and other payment information that you provide us by phone is obliterated immediately upon processing. Online order payments are processed directly via the secure Square payment gateway and/or PayPal, with those details not being visible to us and not saved by us or by them.  Throughout this website we use a 1024-bit certificate which provides maximum security for your transaction.

We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

We will never transmit your credit card number via email to anybody, including yourself, and urge you to never do so either – and we will never, ever, ask you to email us your card number.

If you contact us in relation to your order, we may request you to provide us with information that confirms your identity before we can discuss details of your order with you.

Phone number

We do ask you to provide us with your phone number when you order.  This is requested ONLY for us to call you if there is a specific query or update about your order.  We may also use your mobile phone number to send you a SMS text message about your order status.  We will never use it for marketing purposes or provide it to anybody else for marketing purposes.

Emails

We do ask you to provide us with a valid email address when you order – it may be the same as, or different from, the email address you have otherwise supplied for normal club registration. You can expect to receive one or more emails from us in relation to your order progress; these are necessary to allow your order to proceed through our system. Your email address will never be provided by us to anybody else as a result of your use of this online store.